Thank you for purchasing hookahs and other products on our website. We highly value every customer’s shopping experience. If you receive any defective items, we are happy to provide refund or return services.

Return Policy

If you want to return hookahs within 7 days of receiving them, please keep the items and packaging intact and send them back with the order number. We will refund the full amount of your purchase within 7 business days of receiving the returned items.


After receiving and inspecting your return, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and the credit will automatically apply to your credit card or PayPal etc within a certain number of days.

Delayed or Missing Refunds

If you have not received a refund yet, first double check your bank account again.

Then contact your credit card company – your refund can take some time to officially post.

Next contact your bank. Refunds usually require some processing time before they are issued.

If you have completed all these steps but still have not received a refund, please contact us at {}.

Refund Policy

Please handle glass hookahs carefully during transportation. If any damage is caused by the transportation department, we will send you a free replacement.

If you have any questions, please contact our online customer service or email us at We will be happy to answer your questions and provide a satisfactory shopping experience. We look forward to continuing to serve you.